Privacy Policy
Last updated: August 2026
Bartlett Enterprises Pty Ltd trading as Bartlett Property ("Bartlett Property", "we", "us" or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. What personal information we collect
The personal information we collect depends on how you interact with us.
Through our website
When you submit an appraisal request or enquiry form on our website, we collect:
- your name;
- your phone number;
- your email address; and
- your property address.
Through our real estate services
Where we act for you, or on your behalf, in connection with the sale, purchase, leasing or management of a property, we may also collect additional information reasonably necessary for that service, such as:
- identification details (for example, to verify identity as required by law);
- financial information relevant to a transaction (for example, when arranging settlement or a tenancy);
- details of the property itself; and
- information you provide to us in correspondence, over the phone, or in person.
2. How we collect personal information
We collect personal information directly from you through our website enquiry and appraisal forms, phone calls, email, and in-person meetings or inspections. Where relevant to a transaction, we may also collect information from third parties such as other agents, financial institutions, or from publicly available sources (for example, a property title search).
3. Why we collect, hold, use and disclose your information
We use your personal information to:
- respond to your enquiry or appraisal request;
- provide our real estate services, including sales, leasing and property management;
- communicate with you about your property or a property you are interested in;
- meet our legal and regulatory obligations, including under the Estate Agents Act 1980 (Vic); and
- improve our services and the operation of our website.
We do not sell your personal information to third parties.
4. Who we may disclose your information to
We may disclose your personal information to:
- our staff and contractors, for the purpose of carrying out our services;
- other parties involved in a property transaction, such as a co-agent, solicitor, conveyancer, buyer, seller, tenant or landlord, where relevant to that transaction;
- our service providers, such as our website host and software providers, who assist us to operate our business; and
- government or regulatory bodies, where required or authorised by law.
Our website does not use third-party tracking or advertising tools such as Google Analytics, advertising pixels, or social media plug-ins.
5. Overseas disclosure
We do not currently disclose personal information to recipients located outside Australia.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure storage of physical and electronic records and restricting access to personal information to those who need it to perform their role.
7. Direct marketing
We may use your contact details to send you information about our services, such as market updates or properties that may be of interest to you. You can opt out of receiving marketing communications from us at any time by contacting us using the details below.
8. Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable time. In some circumstances, we may not be able to provide access — for example, where it would unreasonably impact the privacy of another person — and if so, we will explain why.
9. Complaints about your privacy
If you have a concern about how we have handled your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate and respond to you within a reasonable time.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: